If you find yourself unsatisfied with your purchase, we encourage you to reach out to our customer support within 30 days from the date of purchase. Our dedicated team is here to assist you with returns or refunds, ensuring that we address your specific concerns and find a satisfactory resolution.

Returns Eligibility

We accept returns within 30 days from the date of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return Process

To initiate a return, please contact our customer service team at tj@perihair.com to request a Return Authorization (RA) number.

Include the RA number on the outside of the package when returning the item.

Customers are responsible for all return shipping costs unless the return is a result of our error or a defective product.

Refund or Exchange

Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

If you request an exchange, we will ship the replacement item to you as soon as possible, subject to product availability.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us within [Number of Days] days of receipt to request a return or replacement.

We may require photo documentation of the damaged or defective item before processing your return.

Late or Missing Refunds

If you haven't received a refund yet, please check your bank account or credit card company, as it may take some time before your refund is officially posted.

If you still have not received your refund, please contact us at tj@perihair.com

The shipping duration for Peri products can vary depending on your location and the shipping method chosen at checkout. Typically, standard shipping within the USA may take 4-7 business days, while international shipping can take longer, ranging from 7-21 business days. Please note that these are estimated timeframes and delays may occur due to factors beyond our control.

Taxes and duties for international shipping vary depending on the destination country's regulations. When placing an international order, you may be responsible for paying any applicable taxes, customs duties, or import fees levied by your country's customs authorities. These charges are separate from the product and shipping costs and are the buyer's responsibility.

At this time, we do not offer delivery protection for shipping orders. We are working on implementing this service, but we recommend contacting the shipping company directly to receive protection on your order.

Shipping Methods and Times

We offer several shipping methods. The estimated delivery time varies depending on your selected shipping method and your location.

We aim to process and ship orders within 2 business days from the date of order confirmation. Please note that shipping times may be subject to change during peak seasons or due to unforeseen circumstances.

Shipping Rates

Shipping rates are determined based on the weight, size, destination, and shipping method of your order.

Shipping rates are calculated and displayed during the checkout process for your convenience.

Shipping Destinations

We currently ship to addresses within the USA. If you are located outside this area, please contact our customer service team for assistance on international addresses.

Order Tracking

You will receive a shipping confirmation email with a tracking number once your order is dispatched.

You can track the status of your order by clicking on the tracking number link provided in the email or by logging into your account.

Delivery Issues

If your order is delayed beyond the estimated delivery time, please contact our customer service team at tj@perihair.com for assistance.

If your order is lost in transit or arrives damaged, please notify us within 2 days of the delivery date. We will work with you to resolve the issue promptly.

Address Accuracy

Please ensure that your shipping address is accurate and complete. We are not responsible for items sent to an incorrect or outdated address.

If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible. If your order has already been processed, we will be unable to update it.

Shipping Policy Changes

This shipping policy is subject to change, and the most current version will be posted on our website. Please review it regularly for any updates.